From time to time, clients will have issues with computer programs not usually associated with a graphic or web design service, but still, we are asked if we might know the solution. Our expertise in small business success, is backed by a wide variety of skills – one of them is troubleshooting.
In this case, a client was having trouble printing from Microsoft Office – specifically a protected form. I tinkered around looking for some obvious answers and then turned to the internet to research. I came across a blog that described the problem perfectly: “When the form was printed, the text within the form would overlap on top of each other and create a single hieroglyphic character per line. We discovered they were normal characters, they had just stacked on top of each other.” I knew this person had experienced the same problem.
***If you have Office 2007, then follow these instructions:
STEP 1:
Close out of Microsoft Word
STEP 2:
Open up Microsoft Word. There is no need to open the document you want to print.
STEP 3:
Click the Office Button at the top left of the page (it’s the one with the MS Office logo on it),
STEP 4:
Click “Word Options” at the bottom of that drop down box,
STEP 5:
Choose “Advanced” from the menu on the left,
STEP 6:
Scroll down through the categories in the body of the window until you get to “Print”,
STEP 7:
Uncheck the second option “Print in Background”,
STEP 8:
Choose Ok at bottom of page.
STEP 9:
Open and Print your document!
If you have an older version of Office, the solution to the problem is shown below.
STEP 1:
Close out of Microsoft Word
STEP 2:
Open up Microsoft Word. There is no need to open the document you want to print.
STEP 3:
Go to: Tools > Options > Print (Tab) >
STEP 4:
Uncheck “Background printing”
Click OK
STEP 5:
Close out of Microsoft Word
STEP 6:
Browse to the document you want to print and double click it or open Microsoft Word and do a File > Open
STEP 7:
PRINT!
Hope this helps!
